Frequently Asked Questions

The answers to your questions

A: We are proud of the history we have built since we started out, from working with the Australian Digital Health Agency to get the eNRMC off the ground, to partnering with Macquarie University on next-generation solutions. Improving medication safety for older Australians is where we feel we can make a difference. That’s why we stay 100% focused on medication management and invest over $2.5M annually in research and development to eradicate medication errors. We have site implementation teams around the country and work closely with sites to implement quickly and effectively.

A: Yes. BESTMED is one of the approved vendors for eNRMC. We were on the initial 2018 eNRMC Trials and have quickly become Australia’s favourite eNRMC medication management provider.  To check our conformant credentials see the Australian Digital Health Agency’s Transitional eNRMC Conformance Register.

A: We partner with many pharmacies that do not have robotic packing equipment to supply medication to residential aged care facilities using BESTMED. Every situation is unique, and we partner with both facilities and pharmacies to find the right solution to meet their needs and requirements. In order to make life as easy as possible for your pharmacies, BESTMED integrates with over 17 Pharmacy systems.

A: BESTMED integrates with all the major pharmacy robotic machine brands.  

A: Whilst we recognise it is important to support your main contracted chemist to allow the provision of superior pharmacy service, BESTMED also offers the consumer pharmacy choice via BESTpack lite so the consumer can select their preferred pharmacy.

A: BESTMED understand the facilities don’t have time to re-enter data in numerous places and we work closely with Industry Partners and integrate with over 14 different facility systems.

A: BESTMED’s implementation process has been designed from experience to be smooth, seamless and pain-free. This is achieved through a mix of training methods and excellent project management. A time-in-motion study has shown the BESTMED system saves 20 hours of Clinical time per week that can be spent attending to the needs of your residents. 

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